Returns & Exchanges

Due to the perishable nature of our products, Gratsi does not accept physical returns for wine or food items. However, if your order arrives damaged or fails to meet our quality standards, we are committed to making it right through a replacement or refund.

Return Process

• 1.
  Check Your Order

  Inspect your delivery immediately upon arrival for any signs of leakage, breakage, or temperature damage incurred during transit.

• 2.
  Document Issues

  Take clear photos of the damaged packaging and the specific product batch code found on the container to help us improve our shipping process.

• 3.
  Contact Support

  Email our customer care team within 7 days of delivery with your order number and the photos you captured to initiate a resolution request.

• 4.
  Receive Resolution

  Once reviewed, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.