Frequently Asked Questions
Everything you need to know about Gratsi's premium pantry staples.
How do you ensure the freshness of your food products?
We work directly with small-batch producers and utilize temperature-controlled shipping methods to ensure every item arrives at your door at peak freshness.
Where can I find the nutritional information and ingredient lists?
Full nutritional facts and ingredient lists are available on each individual product page under the 'Ingredients & Nutrition' tab.
What is your policy on shipping perishable items?
Perishable goods are shipped via expedited delivery in insulated packaging with eco-friendly ice packs to maintain quality during transit.
Do you offer options for specific dietary restrictions?
Yes, Gratsi offers a wide range of gluten-free, vegan, keto, and organic options. You can use our shop filters to browse by dietary preference.
What should I do if my order arrives damaged?
If your order is damaged or if there are quality concerns, please contact our support team within 48 hours of delivery with a photo of the items for a full refund or replacement.
How can I track my delivery status?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.